Common to all geographies is the same desire to optimize IT and business processes and enjoy employee productivity improvements from digital transformation. EMEA shows greater focus on IT optimization than other regions, with nearly three in four organizations (72%) looking to realize this benefit compared to 69% in other regions. But unlike their counterparts across the globe, companies in EMEA are not looking to offer self-service outside of IT as part of their digital transformation efforts. Nearly half (45%) say they have no plans to open up IT with self-service. Less than a third (32%) of organizations in other regions agree with this sentiment.